Frequently Asked Questions (FAQs)

1. What services does Earth & Ink offer?
We specialise in custom Squarespace website design, branding, and creative add-ons to help grow and elevate your business both online and offline.

2. How do I start a project with Earth & Ink?
You can begin by contacting us through the enquiry form on our website or via email. We’ll discuss your needs and goals before moving forward.

3. Can you redesign an existing Squarespace website?
Yes, we offer redesign services to update and improve your current Squarespace site to better suit your brand and business objectives.

4. Do you provide branding services separate from web design?
Absolutely. We offer branding packages that include logo design, colour palettes, typography, and other visual identity elements independently or alongside website design.

5. How long does it typically take to complete a website?
The timeline varies based on project scope but generally ranges from 4 to 8 weeks from initial consultation to launch.

6. Will I be able to update my website myself after launch?
Yes, Squarespace is user-friendly. We provide training and guides to help you manage your content confidently.

7. Do you offer ongoing support after the website goes live?
Yes, we provide maintenance packages and support options to ensure your website remains up-to-date and performs well.

8. Can you help with SEO and online marketing?
While our primary focus is design and branding, we can implement basic SEO best practices and advise on effective online marketing strategies.

9. What information do you need to start my website project?
We require details about your business, goals, target audience, branding preferences, content, and any specific functionalities you need.

10. How do I share content and assets with you?
We use secure cloud-based platforms to collect and organise all project materials efficiently.

11. What if I don’t have content ready?
We can assist with content strategy and copywriting services as an additional service or guide you on preparing your content.

12. How much does a custom Squarespace website cost?
Pricing depends on the complexity and features of your project. Contact us for a custom quote tailored to your needs.

13. Do you work with businesses outside the UK?
Yes, we work with clients worldwide and adapt to various time zones and requirements.

14. Can I request custom features not standard to Squarespace?
We explore creative solutions within Squarespace’s capabilities and can integrate certain third-party tools to meet your needs.

15. Do you already have an active Squarespace account, or will you need to set one up?

Please note that a paid Squarespace account is required to proceed with web design services.

16. What if I want to cancel the project?
Please refer to our terms and conditions. We handle cancellations and refunds on a case-by-case basis.

If you have further questions, please get in touch. We’re here to help!